Complaints

Complaints Policy

At K2 Sportswear, we are dedicated to providing high-quality products and excellent customer service. We take all complaints seriously and aim to resolve any issues promptly, fairly, and transparently.

1. How to Submit a Complaint

If you are dissatisfied with any aspect of our products or services, please contact us using one of the following methods:

  • Email: Send your complaint to orders@k2sportswear.com with the subject line “Complaint – [Order Number]”.
  • Details to Provide: Please include the following information to help us resolve your issue efficiently:
    • Your full name and contact details
    • Order number
    • Detailed description of the issue
    • Supporting evidence (e.g., photographs of defective items, receipts)

2. Complaint Handling Process

Once we receive your complaint, we will:

  • Acknowledge Receipt: You will receive confirmation that we have received your complaint within 2 business days.
  • Investigation: We will thoroughly investigate the issue, which may involve reviewing order details, product condition, or contacting you for more information.
  • Resolution: We aim to resolve complaints within 7 business days. If additional time is required, we will keep you informed of any delays.

3. Possible Resolutions

Depending on the nature of the complaint, possible resolutions may include:

  • Repair or replacement of defective items
  • Refund in accordance with our Refund Policy
  • Explanation or clarification regarding the issue

4. Escalating a Complaint

If you are not satisfied with the initial response, you can request that the issue be escalated for further review. We will conduct a thorough reassessment and provide a final response.

5. Our Commitment

We are committed to handling every complaint professionally, confidentially, and fairly. Your feedback is valuable and helps us improve our products and services.

6. Contact Information

For all complaints, please reach out to:
K2 Sportswear
Email: orders@k2sportswear.com

We appreciate your trust in us and will do our best to resolve any concerns promptly and fairly.