Refund policy
Return & Exchange Policy
At K2 Sportswear, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, please review our Return & Exchange Policy to understand how we can assist you.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
● The product must be unused, unwashed, and in its original condition.
● Custom-made items, including personalized jerseys and uniforms, are not eligible for returns unless there is a manufacturing defect or error on our part.
● Requests must be made within 7 days of receiving the product.
2. Non-Returnable Items
The following items are non-returnable:
● Custom-designed or personalized products.
● Items damaged due to improper use, washing, or handling by the customer.
● Clearance or sale items.
3. Steps to Initiate a Return or Exchange
To start a return or exchange, follow these steps:
- Contact Us: Email our customer service team at sales@k2sportswear.com with your order number, item details, and reason for return or exchange.
- Approval: Once your request is approved, you will receive a return authorization and instructions.
- Ship the Item: Pack the item securely and send it to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error by K2 Sportswear.
4. Processing of Refunds
● Refunds will only be issued for eligible items and will be processed within 7-10 business days after the returned product is inspected and approved.
● Refunds will be issued to the original payment method.
5. Exchanges
● If you wish to exchange an item, contact us within 7 days of receiving the product.
● Exchanges are subject to product availability. If the requested item is unavailable, we will work with you to find an alternative or process a refund.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.
7. Custom Orders Policy
Custom orders, including personalized uniforms, are final sale. However, if there is a manufacturing error, we will remake or replace the item at no additional cost.
8. Contact Us
For any return or exchange inquiries, please reach out to us:
K2 Sportswear
Email: orders@k2sportswear.com
Phone: +1 (850) 782-0008
Your satisfaction is our priority, and we strive to provide the best possible service. Thank you for choosing K2 Sportswear!
